Time to focus on Value-Chain Integrity: managing your brand reality, not just reputation

15:55 on 10/01/05

value-chain-integrity.pdf PDF

In 2001, Nike refused to embroider the personal ID ‘sweatshop’ onto Jonah Peretti’s personalised Nike trainers. When Peretti copied the resulting email exchange to ‘a few close friends’, it caused the world’s most prominent youth brand to fundamentally rethink its definition of accountability.

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